Multi-faceted response plan
Xing Shunda offers a variety of maintenance solutions to help customers solve equipment problems, not only on-site maintenance or return to Xingshunda maintenance, but also send consumables or Spare parts. Meanwhile, Engineers use video or phone to guide maintenance.
The convenient communication brought by various communication methods helps Xingshunda engineers to timely feedback and deal with faults.
|Fault maintenance and spare parts||under guarantee||out of warranty|
|Fittings||For free（Fault caused by non-artificial reason , Not included irresistible factors）||Extra charge|
|Breakdown Maintenance（Online instruction）||For free||For free|
|Breakdown Maintenance（Door-to-door service）||Extra charge（pay for engineer salary,insurance,ticket&hotel cost）||Extra charge（pay for engineer salary,insurance,ticket&hotel cost）|
|Consumables||Extra charge (exceed the quantity)||Extra charge (exceed the quantity)|